Drink Modul & technical service

Proper glass care and dispensing hygiene are essential for a perfectly tapped beer. That is why our technical service offers a comprehensive carefree package called Drink Modul for the perfect pour.

A sophisticated complete dispensing solution with an integrated cash register system that makes the daily work of every restaurateur easier. The major advantage: the innovative, modular system has already proven itself in practice. More information at www.drinkmodul.at or directly from Stiegler Anton Kammerlanden. He looks forward to hearing from you and will be happy to answer any questions you may have.

Drink Modul Service-Hotline:

+43 50 1492-1111

Questions & Answers

Technical service

What to do if no beer …

  • Is the flow regulator on the tap closed?
    Open the flow regulator.
  • Is the keg empty?
    Tap a new keg.
  • Is the CO2/dispensing gas tank empty?
    Connect a new CO2/dispensing gas tank.
  • Is the keg coupler not engaged?
    Check the position of the keg coupler.
  • Is the shut-off valve of the CO2/dispensing gas tank closed?
    Open the shut-off valve.
  • Is the CO2/dispensing gas tank connected?
    Open the CO2/dispensing gas tank.
  • Are the valves on the keg coupler or the tap blocked?
    Clean the keg coupler with lukewarm water.
  • Is there a kink in the beer line?
    Replace the beer line.
  • Is there a kink in the CO2/dispensing gas line?
    Replace the CO2/dispensing gas line.
  • Is the beer line frozen?
    Turn off or reduce the cooling (ideal temperature 5–7°C) and carefully defrost the line with hot water.
  • Has the keg been tapped for too long?
    Connect a new keg! Important: Rinse the line with warm water beforehand!
  • Has the beer been stored for a long time or in a warm environment?
    Always tap kegs in order of delivery; store beer in a cool place protected from sunlight.
  • Is the keg coupler dirty?
    Clean the keg coupler with lukewarm water and, if possible, rinse the beer line with warm water.
  • Is the beer too cold?
    Check the beer temperature.
  • Was the CO2/dispensing gas tank turned off overnight?
    Leave the shut-off open.
  • Has the keg been tapped for too long?
    Clean the keg coupler with lukewarm water, rinse the beer line with lukewarm water, and connect a new keg.
  • Is there a leak in the CO2/dispensing gas line?
    Check the hose connections and fittings.
  • Is the CO2/dispensing gas supply closed?
    Open the CO2/dispensing gas supply.
  • Is the tap speed too high?
    Reduce flow until the beer runs gently.
  • Is the beer too warm?
    Pre-cool the keg or check the cooling (ideal temp. up to 5–7°C).
  • Is the glass too warm?
    Use a glass rinser or let the glasses cool down.
  • Is the beer “squeezed” in the tap?
    Open the tap completely.
  • Was the keg tapped too soon after delivery?
    Cool the keg; keg beer needs 36–48 hours to reach the optimum dispensing temperature of 5–7°C.
  • Has the keg been tapped for too long?
    Has the keg become enriched with CO2? Tap a new keg.
  • Is there a kink in the beer line?
    Replace the beer line.
  • Is the beer too cold?
    Reduce the cooling (ideal temp. 5–7°C).
  • Is there grease residue (e.g., lipstick) in the glass?
    Check how the glasses are cleaned (detergent, rinse aid, spray nozzles, water change).
  • Is the CO2/dispensing gas tank empty?
    Check the bottle filling pressure and connect a new CO2/dispensing gas tank if necessary.
  • Is there a leak in the CO2/dispensing gas line?
    Check the hose connections and fittings.
  • Is the CO2/dispensing gas supply closed?
    Open the CO2/dispensing gas supply.
  • Is the glass dirty, or is there grease residue (e.g., lipstick) in the glass?
    Check how the glasses are cleaned (detergent, rinse aid, spray nozzles, water change).
  • Is the beer too cold?
    Reduce the cooling (ideal temp. 5–7°C).

Tips

CARE & HYGIENE

Glass care

  • Attention: Foam is destroyed by grease, kitchen fumes, smoke, dust, and incorrect detergent dosing; use the appropriate detergent (household dishwashers are beer killers!)
  • Maintain the glass washer regularly
  • Use the glass washer for glasses only!
  • Change the water at least once a day
  • Air dry the glasses; do not polish them dry
  • Do not store glasses near the kitchen

Dispensing

  • The shorter the beer line, the better
  • Rinse all lines with water daily
  • Keep the drip cup clean
  • Use a glass rinser
  • Clean the dispensing equipment daily with lukewarm water!
  • The tap book must always be accessible (new regulation)

Drink Modul Service-Hotline:

+43 50 1492-1111

Your contact person

Technical service

Anton Kammerlander
Head of technical service

Kendlerstraße 1
5020 Salzburg
Phone: +43 50 1492-2300
E-Mail: office@stiegl.at

How can we help?

Contact

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